Returns, Exchanges and Refunds


How can I make a return?


Click here to visit our returns centre. Enter your order number and email address in the fields above and click Start

Follow the instructions and select the items you wish to return or exchange.

You will receive a confirmation email with shipping guidelines once your return request is approved

I received an incorrect or defective product, what do I do?

If you have received an incorrect or defective item, contact within 3 days of receiving the order to agree on the return/exchange method at no additional cost.

Are there any costs for returns?

Original shipping charges are non-refundable

You are responsible for the return shipping costs


The shipping costs of returns are charged to the customer.  does not provide prepaid shipping labels.

The customer will be responsible for its return and its contents until receipt by our warehouse. is not responsible for shipments lost/damaged/not received by the couriers chosen by the customers.

Which items are returnable?

You can return all items within 30 days of receipt of shipment. They must be in their original condition, the garments must not have been washed or worn.

How does the exchange for Outlet products work?

Products can only be replaced with items of the same value.

Given the limited availability, if you wish to replace the size of an item in the Outlet or Private sale with a size not available in these sections, you will have to pay the difference or choose another item in the desired size, at the same price.

How soon will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of the refund

If approved, the refund will be processed within 14 days of receipt


How soon will I receive my change?

Once your return is received and inspected, we'll send you an email to inform you of the status of your request.

You will then receive your exchange in 4-6 days



Apply for an Exchange/Return