FAQ

Before placing an order

What are the delivery time and costs?

Standard shipping in Italy: 2-4 business days, cost €5

Standard shipping Europe and non-EU: 2-4 business days, cost €7.90

Express shipping Italy: 2-4 business days, cost €7

Express shipping Europe and non-EU: 2-4 business days, cost €15

Do you ship worldwide?

Yes, we ship worldwide. Click here to learn more about shipping times and costs.

How do I place an order?

1) Go to the product page, select size and quantity. Add to cart.

2) Click on "place order" and enter your shipping and payment information, we will make good use of it.

3) Everything okay? Click on "place order".

How can I find the right size for me?

On each product page you will find a size guide for the item you are viewing, as well as fit information. If you have any doubts, contact us via Whatsapp or by filling out the form below.

How can I pay for my order?

Credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal. At checkout you'll also find the other methods available in your country.

Is it safe to purchase from Blowhammer?

Yes, Blowhammer ensures the maximum security of your data. All transactions are processed by the most secure systems in the world, to guarantee purchases with complete peace of mind.

Is VAT included in the price?

All product prices include VAT.

Do I have to pay customs duties or clearance costs?

All our items are 100% Made in Italy and are shipped from our headquarters in Naples, so if you order from Italy or any other European Union country, customs duties or clearance fees will not apply.

If you order from a country outside the European Union, applicable customs duties + brokerage fee and/or VAT will be applied, according to the law in force in your country.

If you order from the United Kingdom, we will pay the VAT for you through our broker, so you will not be asked for any further payment.

Can I receive the invoice?

Yes, only if requested before the shipment of the goods. You can submit your request using the form below.

How do I use the Gift Card?

By purchasing a gift card, you can choose to send it to yourself or to the recipient, selecting a specific date and time.

Once you have selected the amount, artwork, and delivery date, you can add it to your cart and proceed to checkout.

On the chosen day, we will send a beautiful digital gift card containing the code to be entered at checkout to redeem its value.

If I am under 18 years old, can I make a purchase on Blowhammer?

We're sorry friend, it's better to ask your loved ones to give you a gift.

After placing an order

What do I do if I have received a defective item or a missing product?

If you have received a defective or missing item, contact us via email or using the form below within 3 days of receiving the order.

How do I make a return request?

Visit our returns centre to make your request.

Enter the order number and email address in the fields and click Start.

Follow the instructions and select the items you wish to return or exchange. You will receive a confirmation email with the shipping conditions once your return request is opened.

Attention: You have 30 days from delivery of your order to have your return arrive at our warehouse, we recommend you carefully evaluate the timings offered by the courier service chosen and always use a trackable service.

Bhblasted srl società benefit reserves the right not to accept or process requests for returns that reach the warehouse more than 30 days after the delivery date.

Are there any costs for returns?

The customer. is liable for the return shipping costs. Blowhammer.com does not provide prepaid shipping labels.

The customer will be responsible for the return and its contents until it is received to our warehouse. Blowhammer.com is not responsible for shipments lost/damaged by couriers chosen by customers.

How does it work for returns of discounted items or from the Outlet section?

Products can only be replaced with items of the same value.

Given the limited availability, if you wish to change the size of an item from the Outlet for a size not available in this section, you will have to pay the difference with the retail price or choose another item of the desired size and the same price.

How long will it take for me to receive the exchange?

Once we have received and inspected your return, we will email you to inform you of the status of your request.

You will receive the exchange within 2-4 business days for shipments to Italy; within 2-4 business days for shipments to Europe or outside Europe.

How long does it take to issue my refund?

Once we have received and inspected your return, we will send you an email to inform you about the status of your request. The refund will be issued within 14 days from the receipt of the return.

How does the BH Rewards loyalty program work?

You can find more information in the dedicated section, Click here

DO YOU STILL NEED HELP?

CONTACT US

If you have any questions, doubts, or need further information, do not hesitate to contact us.

Our dedicated team is ready to assist you with any request.

info@blowhammer.com